Grievance Policy

Grievance Policy/Procedure
At KAV/Izzy’s Sober living, we are committed to addressing any concerns you may have in a timely and respectful manner. To ensure your issues are handled appropriately, please follow the process outlined below. You may also contact the Executive Director, local board (if applicable), or Ohio Recovery Housing at any time.

Steps to Address Your Concern
Speak to the House Manager:
If you have a concern, issue, or feel your rights have been violated, please first try to resolve the matter informally by speaking directly with the house manager.
File a Written Grievance:
If the issue is not resolved informally, you may file a written grievance. If you need assistance writing your grievance, please request help — AV/Izzy’s House will provide someone to assist you.

Your Written Grievance Should Include:
A detailed description of the issue
The date(s) when the issue occurred
The names of any individuals involved

Investigation & Resolution
KAV/Izzy’s will investigate your grievance, which may include speaking with other individuals involved to better understand the concern.
Within seven business days, KAV/Izzy’s will contact you to schedule a meeting to discuss the resolution of your grievance.
At this meeting, you will be informed if any actions will be taken regarding your concern. Attendance is optional, but encouraged.
Regardless of your attendance, you will receive a formal written response outlining the outcome of the investigation and any steps taken.

Contact Information
At any time, you may contact the Christie Watson or Jessica Hudson directly at:
Phone: 937-518-5627

If the issue is not resolved by talking with the home manager informally, you may file a written grievance. If you need help writing a grievance, you may request help by reaching out to the front desk at 937-291-2300 and ask for management in the clinical department. They will ensure that there is an appropriate person to help you.

Resident Information

Name:(Required)

Date:(Required)

House/Location:(Required)

Grievance Details

Date of Incident:(Required)

Time of Incident:(Required)

Individuals Involved (staff/residents/other):(Required)

Description of Grievance (what happened):(Required)

Resident Rights Potentially Violated

(Check all that apply)

Right to a safe and sober living environment

Right to be treated with dignity and respect

Right to privacy and confidentiality

Right to fair and equal treatment

Right to voice complaints without retaliation

Right to participate in decisions affecting living arrangements

Right to freedom from discrimination or harassment

Other:

Desired Resolution

(What outcome would you like to see?)

Signature (optional if anonymous):

Date: